Citinow apk Terms and Conditions – Complete Guide for All Users

1 Acceptance of Terms and Conditions

These terms and conditions ("Terms") govern the relationship between you ("User" or "Member") and citinow apk ("Platform", "us"). By accessing, registering or using any part of the citinow apk platform — whether via the website or Android app — you confirm that you have read, understood and agreed to be bound by all provisions in this document.

If you disagree with any part of these terms, you must cease using the citinow apk platform immediately. Continued use after a terms update notification is considered full acceptance of the new terms.

2 Registration Eligibility & Account

To register and use the citinow apk platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age at the time of registration.
• Be located in a jurisdiction where access to online betting platforms is permitted.
• Registering with accurate, truthful and up-to-date personal information — including your full name, phone number, email and any other details requested.
• Maintain only one active account at a time. One person, one account — no exceptions.
• Not be an individual who has voluntarily or involuntarily self-excluded from this platform or any other betting platform.
• Not be a citizen or permanent resident of a country that specifically restricts access to online betting platforms.

Identity verification (KYC) is required before your first withdrawal is processed. This involves submitting a valid identification document and proof of current address. citinow apk reserves the right to request additional supporting documents at any time if deemed necessary.

3 Account Security & Password

You are fully responsible for the security of your citinow apk account. This includes keeping your password, identification number, and all other login credentials confidential. Please take note of the following responsibilities:

• Use a strong password of at least 8 characters, combining uppercase letters, lowercase letters, numbers, and special characters.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Never share your login credentials with anyone — including family members, friends, or third-party agents.
• Log out of your account each time you finish using the platform on a shared device.
• Report immediately to the citinow apk support team if you suspect your account has been accessed without authorization.

Citinow apk is not liable for any losses resulting from your failure to keep your account secure, including losses due to a shared or compromised password.

4 Deposits, Withdrawals & Financial Transactions

All deposits into your citinow apk account must be made using a valid payment method in your own name. The platform accepts deposits via multiple Malaysian payment methods including DuitNow, FPX, TNG eWallet, Boost, GrabPay and local bank transfers.

• Minimum deposit: RM 10 per transaction.
• Minimum withdrawal: RM 30 per request.
• Withdrawal processing time: 3–15 minutes after approval.
• All withdrawals are processed to the same payment method used for the deposit, or to a verified account in the member's name.
• Deposits made using third-party payment methods are not permitted and may result in account suspension.
• Withdrawals to unverified accounts or accounts not in the member's name will not be processed.

Citinow apk reserves the right to request additional verification before processing large or unusual withdrawals for security and fraud prevention purposes. Any applicable taxes, bank service fees or related charges are the user's responsibility.

5 Bonuses, Promotions & Special Offers

All bonuses and promotions offered by citinow apk are subject to specific terms stated alongside each offer. It is the member's responsibility to read and understand those terms before claiming any bonus.

• The wagering requirement (rollover/wagering requirement) for each bonus is clearly stated in the relevant promotion's terms.
• The welcome bonus may only be claimed once per new member. Any attempt to claim a new bonus using multiple accounts will be voided.
• citinow apk reserves the right to withdraw bonuses if there is evidence of misuse, fraud or attempts to exploit the system.
• Withdrawals are not permitted until bonus wagering requirements have been fully met, unless otherwise stated.
• Bonuses may not be transferred to another member or converted directly to cash without meeting the wagering requirements.

Citinow apk reserves the right to modify, suspend or terminate any promotional program at any time with or without prior notice. Any changes will not affect bonuses that are actively in the process of meeting valid wagering requirements at the time the change is made.

6 General Game Rules

All games offered on citinow apk — including slots, sports betting, bingo, fish shooting and live casino — use a random number generator (RNG) or live-feed-based system that is fair and certified by an independent body. Game results are final and cannot be disputed unless there is clear evidence of a technical failure.

• Members place bets using the credit balance in their account. No account credit means no wagering.
• Minimum and maximum bet limits vary by game and room. These limits are clearly displayed before the game begins.
• In the event of a technical disruption during a game session, citinow apk will resolve the matter based on accurate system records.
• The use of automated software, bots, scripts or any third-party tools to influence game outcomes is strictly prohibited.

7 Prohibited Conduct & Fraud

The following is a list of conduct strictly prohibited on the citinow apk platform. Violation of any of these provisions may result in permanent account suspension or closure without compensation:

• Registering more than one account or assisting others in doing so.
• Using false information or another person's identity during registration or KYC verification.
• Conducting money laundering activities or using the platform for any unlawful financial purpose.
• Exploiting technical errors, software bugs or system inconsistencies to gain an unfair advantage.
• Colluding with other players to deceive the system or manipulate game outcomes.
• Using unauthorized deposit methods or using another person's credit card without their consent.
• Threatening, harassing or behaving rudely toward the support team or other members.

8 Account Closure & Suspension

Citinow apk reserves the right to suspend or close any account at any time if there is a breach of terms, suspicious activity, or at the member's own request. The following procedures apply:

• A temporary suspension will be applied during an ongoing investigation. Members will be notified via email or the platform's internal messaging system.
• Permanent closure is carried out once an investigation is complete and a violation is confirmed, or upon a member's request for self-exclusion.
• For accounts closed at the member's own request, any remaining balance will be returned once identity verification and bonus status checks are completed.
• Accounts closed due to fraud or serious violations may not be eligible for a balance refund.

Members who wish to voluntarily close their account may do so by contacting the citinow apk support team via live chat. Requests will be processed within 24 business hours.

9 citinow apk Limitation of Liability

To the extent permitted by law, citinow apk is not liable for:

• Service disruptions caused by third parties, internet service providers, or circumstances beyond our control.
• Any financial losses arising from inability to access the platform due to temporary technical disruptions.
• Errors in information provided by the user during registration or financial transactions.
• Losses caused by third parties gaining access to a user's account due to the user's own negligence in maintaining account security.

Nevertheless, citinow apk is committed to resolving any technical issues promptly and providing a fair resolution to members affected by errors proven to originate from our system.

10 Responsible Gaming

Citinow apk takes responsible gaming seriously. We provide a range of tools and resources to help members manage their betting activity in a healthy way:

• Daily, weekly, and monthly deposit limits that members can set themselves.
• Loss limits and session time limits configurable within account settings.
• Self-exclusion options available for a temporary period (7 days to 6 months) or permanently.
• Links to professional support resources for individuals who may be experiencing problem gambling.

We encourage all members to set limits that match their financial capacity and to play purely for entertainment, not as a primary source of income. For more information, please visit the Responsible Gaming us.

11 Changes to Terms and Conditions

Citinow apk reserves the right to modify, add or amend any part of these terms and conditions at any time. Each change takes effect immediately upon publication on this page or as stated in the change notice.

Members will be notified of significant changes via in-platform notifications or their registered email. It is each member's responsibility to review these terms periodically. Continued use of the platform after changes are published constitutes full acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding the citinow apk terms and conditions, our support team is ready to help. We operate 24 hours a day, 7 days a week.

For inquiries related to our privacy policy, please refer to the Privacy Policy us. For information on responsible gaming, visit the Responsible Gaming.